FAQs
Our FAQs page is designed to answer your most frequently asked questions about ordering, shipping, returns, payments, products, and more.
Ordering & Delivery
We hustle to get your awesome new gear to you fast! Here’s the breakdown:
- Processing: Orders typically take 3-4 business days to process and get ready for dispatch.
- Shipping: Standard shipping takes 8-12 business days after dispatch, while expedited shipping reaches you within 5-8 business days after dispatch.
You bet! We ship internationally to bring our collection to fans worldwide.
Yes, you can track your order by visiting our order tracking page. Simply enter your order number and email address to view the current status of your shipment.
We want you to love your new clothes! We offer hassle-free returns and exchanges within 14 days of purchase. Visit our returns and exchanges page for the easy process.
You can update your shipping address by logging in to your Account from My Account page or simply email us at support@marveljacket.com. Please make sure to update within 48 hours after placing your order.
We have two shipping methods Free and Expedite Shipping. Free shipping takes 8 – 12 business days.
Business days are Monday to Friday, except federal holidays for merchants in the United States, and statutory holidays for merchants in Canada, the United Kingdom, Ireland, Australia, and New Zealand. The day a customer places an order on your store is determined from the time that the order was placed in the UTC time zone.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please email us at support@MarvelJacket.com with following details:
- The order number
- The faulty item’s name and number
- A description of the fault
- Pictures of product
We’ll get back to you within 24 hours and send you a replacement item as quickly as we can.
To modify your order email us at support@marveljacket.com with your order# within 24 hours after placing your order.
No you don’t need an account to place an order we offer guest checkout as well.
Payments & Security
Your financial safety is our priority. We offer a variety of secure payment options, including major credit cards (Visa, Mastercard, American Express), debit cards, and popular online payment methods like PayPal.
We take security seriously. Industry-leading encryption and fraud prevention measures safeguard your information. All payments are processed through secure gateways that meet strict security standards.
You can make the payment through PayPal, Stripe or Credit/Debit Card. We use SSL secured Check out so you can make the payment without any worries.
Your payment may have been declined due to any of the following reasons:
Incorrect billing address and phone number:
Make sure that the billing address listed in your account matches that associated with your payment method.
Credit card limit reached:
Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.
Credit / Debit Card Number:
Make sure that the credit card or debit card number is correct and up-to-date.
Credit / Debit Card Expiration date:
Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.
PayPal account out of funds:
Make sure funds are available in your PayPal account if PayPal is listed as your payment method.
Products & Sizing
No worries! We’ve got you covered. Each product page features a detailed size chart comparing measurements like chest, waist, and sleeve length to various clothing sizes. If you still have questions, our friendly customer service team at support@marveljacket.com is happy to assist with sizing recommendations.
Of course! We want you to feel confident in your new look. Enjoy hassle-free returns and exchanges within 14 days of purchase. Visit our returns and exchanges page for more information.
Yes, we do! We offer custom sizing without any additional cost. When placing your order, you can either select from our standard size options or choose the custom sizing option. If you opt for custom sizing, simply place your order and then email us your desired measurements along with your order number. We’ll take care of the rest for you, ensuring a perfect fit for your custom-sized clothing.
Free shipping applies to select regions worldwide. Currently, we offer free shipping to the USA, Canada, UK, and some parts of Europe including Germany, France, Italy, and more. Please note that specific eligibility may vary, and additional charges may apply for shipping to other regions.
For international orders, customs and import charges might apply depending on your country’s regulations. These fees are not included in the initial purchase price and are the responsibility of the recipient.
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Fill out our Return Form to proceed.
Note:
Personalized or other customized product may not be returned for refund or exchange under any circumstances. Learn more.
Still have questions?
Please contact us for more information.